Welcome to our store
Before you step in sending us email, you could also check the following FAQs first. It would help you with 90% questions you met in 5 mins.
■ How can I track my order?
Once your order ships, you will receive your tracking numberon the order page. If for any reason you have not received your shipping confirmation and your order date is past 10 business days, please let us know by emailing contact@Moolmeyno.com. We will be happy to find out what exactly is going on with your order.
■ What is Moolmeyno's return/exchange policy?
◆We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
◆**SALE ITEMS ARE NOT RETURNABLE**
◆Here's what you should know:
◆• Returns must be in brand new condition, with original packaging and proof of purchase.
◆• Returns must be initiated within7days of the orderreceiveddate, according to the tracking record.
◆• Orders shipped to international addresses must contact customer service (contact@Moolmeyno.com) in order to obtain a return label.
◆• Customer is responsible for return shipping cost.
◆If yourMoolmeynoproducts have a manufacturer defect, we will, of course, replace them for you at no cost.
◆If you are unsure if your desired model will fit, please have a look at our sizing guide, on our website, first. We also try to have as many pictures of each model as possible to give you a better idea of what they look like.
■ Can I visit your shop?
◆We do not currently offer shop visits, however we are extremely thankful for your interest in our company. From time to time we develop and release online videos featuring notable aspects of our production process. Please subscribe to our newsletter to receive updates on our latest and greatest ideas!
Contact us
Thank you for your patience.
Usually we would reply emails within 24 hours during weekdays.
There might be a little day during weekend and holidays.
Thank you for you patiences.